These owners will need to call our 24/7 customer service. The hard part for those OWNERS that supersede – are for new “international owners”, because our call center is not able to call out to “International” numbers. If our call center cannot reach the previous owner, they may/ will disconnect the account as abandoned, and the new resident will lose services and will need to call and schedule a new install. If the previous owner authorizes the supersedure, then as long as we have the new owner’s/ residents name and their call back number, customer service will then call to compete the supersedure to change the name on the account. They will then be charged for each non-returned piece of equipment. If the previous owner refuse to authorize the supersedure/ transfer of services, then the representative will disconnect their services as requested. When that happens, few things can occur, one, Hawaiian Tel can call the previous owner to verify they moved or sold their unit, and see if they are willing to give their authorization to supersede/ transfer their account to the new owner. The Bishop Depot is located on the left corner of the lobby near the security desk.įor owners who forget to disconnect their services after the sale of their unit or even when renters move out, services will stay active until the new owner/resident tries to call and register the account under their name. There are currently no parking stalls at that building, due to construction, so you will need to park in the loading zone area in front of our building. Normal process: An owner is selling their unit and as long as it is vacant, they call to disconnect their services and return the gateway, set-top box, remote control, and power cords to our Bishop Depot on 1177 Bishop Street. There are times when an owner sells/has sold their unit, but the unit is either occupied by a guest or a new resident, and they will disconnect their services after completion of the sale, without knowing who to call, especially for “out-of-state” or “international owners.” Each owner is responsible for their unit. Whole Home DVR Service: Cloud DVR, up to 50 hoursĮach unit must be registered under an owner, renter, or management company (by that entity – NOT THE AOAO).Fioptics 500: High Speed Internet service (up to 500 Mbps download / 500 Mbps upload).If they request the account number you can provide them with #200000000735203. Let the agent know that you live at Waikiki Banyan and that it is a bulk account. 1st can be activated by calling (808) 643-BULK (2855).
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